Terms and Conditions
Last updated: June 2026
Think Tidy is a lifestyle management service set up to support clients in completing their projects and finding solutions to their needs.
Confidentiality and Privacy
Think Tidy is a professional service, and we regard confidentiality as paramount. Whenever we have access to, or become aware of, any kind of private or confidential information, we will never save, use, or disclose such information to any third party. Should you wish us to do so, we are happy to sign a confidentiality agreement.
The only way in which a client's situation may be mentioned to others is in the context of our own services, and any such reference will be depersonalised and unidentifiable.
Any testimonial, comment, or photographic example used in Think Tidy's marketing is published with the client's permission. When relevant and possible, and with your permission, we will take "before and after" photographs for use on our website and social media.
You may opt out of such marketing at any time. Client details will not be disclosed to any third party without the prior written consent of the individual or business concerned.
Handling Goods
We take great care to look after your belongings and possessions.
In the unlikely event of accidental loss or damage to property (including digital property), the client will indemnify Think Tidy and will cover the cost of any damage or repairs through their own insurance.
Think Tidy will not be responsible for any pre-existing damage to items in the client's possession, and we ask that all pre-damaged items are made known to us before we commence any work.
We are insured as a business for Public Liability and Professional Indemnity with Westminster Indemnity. A copy of the insurance certificate is available on request.
We do not provide warranties for any goods recommended or obtained by us on your behalf, and we will not be held liable if those goods or services are defective or unfit for their intended purpose. This does not affect your statutory rights as a consumer.
Advice is given in good faith, and it is always your decision whether or not to follow it. We can therefore accept no responsibility for actions you take on the basis of that advice or encouragement, or their consequences, whether at the time of consultation or during any stage of the project.
We can accept no responsibility for your relationship with any third-party service providers, and it is important that you satisfy yourself that their services and prices are appropriate to your needs. Any referral is made in good faith and provides no financial benefit to us.
Professional Membership
We are registered with the Information Commissioner's Office (ICO). We take data protection seriously and make every effort to maintain the highest standards in handling personal information in accordance with the Data Protection Act.
Removal of Items
Removal of items from your premises, whether for disposal or relocation, will not take place without your authorisation. Once you authorise the removal of such items, you accept responsibility for all items disposed of during the de-cluttering process. We are always keen to find an organisation that will make good use of anything you wish to donate, and we will share suggestions with you, but the ultimate decision is yours.
Think Tidy will source third parties and will obtain the client's authorisation before hiring any such third party on your behalf.
Think Tidy will liaise with and manage third parties, but their remuneration is your responsibility unless otherwise agreed. Should Think Tidy be required to advance cash expenses on your behalf (to a maximum of (£500), Think Tidy will invoice you for that advance plus a 10% admin fee.
Limits of Work
We will do all we can to help you achieve the level of organisation and tidiness you desire, but we are not responsible for cleaning your premises. We are happy to undertake some light cleaning to assist the de-cluttering and organising process.
Should you require it, Think Tidy can arrange cleaning services on your behalf.
If access to your home or premises is restricted or unsafe, we reserve the right to charge for lost time and expenses incurred.
We are happy to help you relocate items to more appropriate locations. However, we cannot move or lift heavy items for health and safety reasons. Where heavy items (such as furniture or heavy boxes) need moving, you will need to make the necessary provision, or we will arrange this together.
Should we identify health and safety hazards, we retain the right to pause work until the issues have been resolved. We accept no responsibility for the existence of such issues or their resolution.
Hours of Work
Think Tidy charges either by the day or by the hour, depending on the type of project. The client will be charged only for the hours actually worked. A day is 7 hours; any time beyond that is charged by the hour.
While a booking will generally be made for a pre-agreed period of time, it is understood that it is not always possible to anticipate exactly how long a project will take.
Payment Terms
- Think Tidy charges £70 per hour on weekdays, £80 per hour on weekends, or a day rate of ¬£450.
- A non-refundable deposit of £250 per day is required at the point of booking to secure dates.
- Fees are charged in accordance with the agreed quotation.
- Storage materials sourced on behalf of the client will be itemised and charged at cost.
- Travel time beyond the first hour, as well as congestion charges, ULEZ, parking, and accommodation, are charged separately.
- Payment of the final invoice is due upon completion of services, unless otherwise agreed in writing.
Request for Feedback
We will ask you for feedback after completion of the work. With your permission, this feedback will be published on our website for promotional purposes.
Cancellation
Both you and we have the right to cancel the contract due to unforeseen circumstances. If the cancellation is made within 48 hours of the booked session, and no replacement session is booked, we may, at our discretion, charge 50% of the intended fee. Travel charges or other expenses paid in advance, for which we cannot obtain a refund, are non-refundable under any circumstances and will be invoiced to you at the time of cancellation.